We cannot unfortunately guarantee the discovery and recovery of stolen cryptoassets in all scenarios. While we strive to investigate every theft and deploy recovery strategies within the limits of the chosen plan, there are some limited scenarios where discovery or recovery may not be possible.
Our memberships are insurance-backed, meaning that CoverCrypto holds sufficient insurance to provide membership benefits in case all members were hacked at once for example. However, it's important to understand that our guarantee extends to the investigation and deployment of recovery strategies, rather than a guarantee of successful recovery of your stolen cryptoassets.
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To illustrate, consider a medical expenses themed membership. While such a product would guarantee that an operation would take place, it could not guarantee a full recovery from all ailments. Similarly, CoverCrypto can assure you that investigative and legal recovery strategies will be deployed, up to your plan limit, but we cannot guarantee the complete recovery of stolen cryptoassets in every case.
To learn about the CoverCrypto money-back guarantee, please read this article.